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Frequently Asked Questions

Questions and answers on general topics

On our website, you can place an order without having an account or registration. During checkout, you will need to enter the required information once, which is necessary to process your order. However, we still recommend that all our visitors create an account, as it provides easier and faster access to past orders and allows them to take advantage of future discounts and promotions.

We accept payments via bank transfer, credit or debit card, and PayPal.

For orders on the territory of the Republic of Bulgaria, we work with Speedy and Econt. For larger, heavy and pallet shipments, we use Transpress and CVC.

For orders to Greece and Romania we work with Speedy / DPD.

For orders within and outside the European Union, we use the services of DHL.

Order processing takes approximately 24 hours, excluding weekends and public holidays. However, it is possible that an item may be out of stock despite the system indicating it as available. In such cases, a representative will contact you by email or phone. If you wish to cancel the order and have already made a payment, the refund will be immediate and covered by us.

We accept returns up to 14 days after receiving the order with no questions asked. The only requirement is that the customer keeps all packaging and boxes intact, in the condition in which they were received, and that the returned item shows no signs of use (including scratches, missing components, signs of wear, or other visible marks).

According to European Union legislation, all electronics products offered by us come with a 2-year warranty. Products in the Lifestyle category, including sports seats, gloves, shoes, and other equipment, do not have a warranty.

We offer special discounts for customers looking for complete or partial solutions when setting up sim racing centers, VR clubs, or party centers. Contact us with a specific inquiry, and we will provide you with a tailored offer that includes a range of discounts.



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